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Dental Recall and Reactivation Automation
Your existing patients are the easiest people to see again. Yet many practices let recall run on a printed list and good intentions. We automate recall and reactivation so patients who are due, or overdue, hear from you at the right time.
What Is Dental Recall and Reactivation Automation?
Dental recall and reactivation automation sends timely reminders to patients who are due a check-up or hygiene visit, and follow-up messages to patients who have lapsed. Reminders go by text, email or WhatsApp, with tasks for your team to call where needed. Foxstern Dental Growth Partners sets up these workflows in your CRM, working alongside your practice management software, so fewer patients drift away unnoticed.
Recall is rarely anyone’s main job. It gets done when reception has a quiet hour, which in most practices means it barely gets done at all.
Automation takes the routine work off the desk. Reminders go out on schedule. Overdue patients get a second and third prompt. Your team only steps in for the conversations that need a person, which is where they add the most value.
What Our Recall and Reactivation Automation Includes
Recall Reminder Workflows
Scheduled reminders for check-ups and hygiene visits, sent by text, email or WhatsApp and timed around how your practice books recalls.
Overdue Patient Prompts
Follow-up messages for patients who have not booked after their first reminder, so a missed text does not become a lost patient.
Lapsed Patient Reactivation
Friendly campaigns to invite back patients who have not visited for some time, with clear consent and opt-out handling.
Team Call Lists
Automatic task lists for reception to phone patients who have not responded, so calls go to the people most likely to rebook.
Data Clean-Up
A review of the patient data used for recall, so messages reach the right people and outdated contact details are dealt with.
Recall Reporting
Simple reports on reminders sent, responses and bookings, so you can see whether recall is improving month by month.
Is Your Recall System Leaking Patients?
Book a free growth audit. We will look at how recall works now and show you where patients are slipping away, with no obligation.
Book your free growth auditWho Is Recall and Reactivation Automation For?
Recall and reactivation automation suits practices with a large existing patient base and a recall process that relies on manual effort. It helps practices moving from NHS to private care, practices launching or growing a membership plan and groups wanting consistent recall across sites. If your hygiene diary has gaps while overdue patients sit untouched in your software, this is a sensible place to start.
It sits within our dental systems and automation support and connects with membership and recall strategy and WhatsApp automation.
Not Sure Where to Start?
How Does Recall and Reactivation Automation Work?
We start with your patient data and your current recall process, then automate the parts that slip.
- Review recall now. We look at how recalls are booked, who chases them and how many patients are overdue.
- Prepare the data. We agree which patient data the CRM needs and how it stays in step with your practice management software.
- Build the workflows. We set up reminders, overdue prompts, reactivation messages and team call tasks.
- Report and refine. We track bookings from each workflow and adjust timing and wording where it helps.